Terms and Conditions
Payment Terms and Conditions
Thank you for choosing Knockout Shower Doors LLC for your custom glass shower doors, enclosures, and bathroom remodeling needs. These Payment Terms and Conditions outline our payment structure, including deposits, final payments, and policies related to refunds, cancellations, disputes, and chargebacks.
All online payments are securely processed through Stripe, ensuring compliance with industry standards for data protection and transaction security. By submitting a payment, you agree to the terms outlined below.
1. Payment Structure
Our services involve custom fabrication and professional installation, requiring an upfront commitment to secure materials and schedule labor. Payments are divided into stages aligned with project milestones.
Deposit (Initial Payment)
A deposit of 50%–75% of the total project cost (as specified in your quote) is required to confirm your order and initiate the project.
Deposits are processed via Stripe at the time of online purchase or booking.
Purpose of Deposit
Funds are immediately allocated toward:
Sourcing USA-made glass materials
Custom fabrication in our factory
Scheduling skilled labor
Project initiation typically begins within 1–2 weeks of deposit receipt.
Non-Refundable Nature
Deposits are non-refundable, except in rare circumstances (see Section 3).
Once paid, irreversible costs are incurred for materials and production.
All custom items are made to your specifications and cannot be resold.
Balance Payment (Final Payment)
The remaining balance is due upon successful completion of installation.
Payment is processed via Stripe (or other agreed payment methods) after you inspect and approve the work.
Timing
Final payment is requested on-site or via secure Stripe invoice immediately following installation.
Full payment confirms project completion and activates your lifetime warranty on materials and workmanship.
Average Project Costs
Standard installations: $1,200 – $25,000
Larger remodels (e.g., $44,000 projects) follow the same payment structure with proportional deposits.
All payments include applicable taxes and fees. We accept major credit cards, debit cards, and other Stripe-supported payment methods. Receipts and invoices are automatically emailed via Stripe.
2. Online Purchasing Process
For customers booking services online through our website:
Select your service (e.g., frameless enclosures, sliders, or full remodels).
Receive a customized quote based on your specifications.
Pay the required deposit through Stripe’s secure checkout.
We confirm project details, schedule fabrication, and coordinate installation
(typical turnaround: 3–5 business days).Final payment is collected after installation approval.
This process ensures transparency, efficiency, and convenience for online customers.
3. Refund and Cancellation Policy
We aim for 100% customer satisfaction. However, due to the custom nature of our services, the following policies apply:
Deposits
Deposits become non-refundable once fabrication begins (usually within 24–48 hours of payment).
If cancellation occurs before materials are ordered, a refund may be issued at our discretion, minus a $100 administrative processing fee.
Final Payments
Refunds are only available if the installation fails to meet agreed specifications (e.g., material defects or workmanship issues).
We will make every effort to resolve concerns promptly, often at no additional cost.
Cancellations
Cancellations after fabrication begins but before installation may result in:
Loss of the full deposit
Responsibility for any additional incurred costs (e.g., custom glass manufacturing or restocking fees)
Glass costs are non-refundable once manufactured.
No refunds are issued for completed installations unless covered under warranty.
Warranty Claims
Our lifetime warranty covers defects in materials and workmanship.
Customers must contact us within 30 days of installation to request inspection.
Refunds or repairs are handled on a case-by-case basis.
When applicable, refunds are processed back to the original payment method via Stripe within 5–10 business days.
4. Dispute Resolution and Chargebacks
If you believe there is an error with a charge (e.g., unauthorized transaction or service concern), please contact us before initiating a chargeback with your bank or Stripe. Most issues can be resolved within 24–48 hours.
Chargeback Policy
Initiating a chargeback without prior contact may result in additional fees ($15–$25, as charged by Stripe).
Chargebacks may delay resolution.
We provide documentation such as quotes, receipts, contracts, and photos to verify legitimate charges.
Common Dispute Scenarios
Non-Refundable Deposits: Evidence of material purchases and labor scheduling will be provided.
Service Quality: Issues must be reported within 7 days of installation; we will inspect and remedy per warranty terms.
Unauthorized Charges: Stripe’s fraud detection tools are used; report immediately for investigation.
Escalation
If unresolved, disputes are governed by Oklahoma law.
Mediation is encouraged prior to legal action.
Unwarranted disputes may result in forfeiture of future services or warranties. Our goal is always a fair and transparent resolution.
5. Additional Terms
Changes to Terms: We reserve the right to update these terms. Continued use of our services constitutes acceptance. Please review our website for the latest version.
Privacy: Payment information is securely handled by Stripe. We do not store credit card data. Refer to our Privacy Policy for details.
Force Majeure: Delays caused by events beyond our control (e.g., supply chain disruptions) do not entitle refunds but may extend timelines.
Contact Us: For questions or concerns, please reach out anytime—we’re here to ensure a seamless experience.
Thank you for trusting Knockout Shower Doors LLC.
We look forward to transforming your space with quality craftsmanship and exceptional service.